Frequently Asked Questions & Answers
Reimbursement
What is a complete reimbursement claim submission?
• Detailed Medical Reports clearly specifying the Diagnosis, date of onset of the disease, similar disease in the past
• previous & current treatment details, including the prescribed medications, investigations and prognosis.
• Original itemized invoices or receipts for the amount claimed (the invoice must show cost per service).
• Copies of the results of diagnostic tests.
• A referral letter from the treating physician in the case of prescribed physiotherapy.
• Valid prescription from the treating physician for the prescribed medication.
• Discharge summary /Operative notes in cases of hospitalization or surgery.
• Police report /Firsthand information report in case of accident related claims.
• previous & current treatment details, including the prescribed medications, investigations and prognosis.
• Original itemized invoices or receipts for the amount claimed (the invoice must show cost per service).
• Copies of the results of diagnostic tests.
• A referral letter from the treating physician in the case of prescribed physiotherapy.
• Valid prescription from the treating physician for the prescribed medication.
• Discharge summary /Operative notes in cases of hospitalization or surgery.
• Police report /Firsthand information report in case of accident related claims.
What is the time limit to submit a reimbursement claim?
You must send us the claim within 60 days from the date of treatment for the treatment taken in Lebanon. For treatment outside Lebanon, the claim must be submitted within 90 days from the date of treatment.
What is a unique reference number (UCRN)?
Every claims submitted to MedNet is given a Unique Claims Reference Number (UCRN). UCRN helps us track your claim and help you with queries and solutions, if requested by you. The UCRN is auto-mailed to you when your claim is registered at MedNet. You can use your UCRN to track the status of your submitted claim, from the time of submission till settlement or to re-submit an incomplete claim
Frequently Asked Questions & Answers
Provider
How can I join your network as a healthcare provider?
To become part of our network, please contact our provider relations team. They will guide you through the credentialing process and provide any necessary forms or documentation.
What is the application process like, and how long does it typically take?
The application process involves submitting your practice information, credentials, and any required documentation for review. Our team will assess your qualifications and ensure compliance with network standards. The timeframe for approval varies but typically takes a few weeks once all necessary documents are received.
Once approved, what ongoing support and resources are available to network providers?
As a member of our network, you'll have access to ongoing support and resources, including dedicated provider representatives and training opportunities.
What types of providers are you currently accepting into your network?
We welcome a variety of healthcare providers into our network, including physicians, specialists, hospitals, clinics, diagnostic centers, and other healthcare facilities. Whether you're an individual practitioner or part of a larger healthcare organization, we encourage you to explore partnership opportunities with us.
Frequently Asked Questions & Answers
Insured
What steps should I take in the event of an emergency?
In the event of an emergency, your safety is our top priority. Please seek emergency treatment promptly as needed. If you require advice or support during this time, don't hesitate to contact us.
Our dedicated team can assist you with any necessary treatment Guarantee or Pre-authorization Form details over the phone. For your convenience, our Call Center details and customer care emails are listed by country on your card.
Our dedicated team can assist you with any necessary treatment Guarantee or Pre-authorization Form details over the phone. For your convenience, our Call Center details and customer care emails are listed by country on your card.
Am I able to file a claim on behalf of my family members?
The ability to file a claim on behalf of family members typically depends on the terms and conditions of your insurance policy. Some policies may allow for family members to file claims under certain circumstances, while others may require individual policyholders to submit their own claims. Review your policy documents or contact your insurance provider for specific guidance on filing claims for family members.
In which countries is medical treatment covered?
The countries where medical treatment is covered will depend on the terms and coverage of your insurance policy. Many policies provide coverage for medical treatment in your home country and may offer limited coverage for emergency treatment while traveling abroad. Some insurance plans also offer international coverage for medical treatment in specific countries or regions. Review your policy documents or contact your insurance provider for details on coverage areas and limitations.
How can I submit a formal complaint?
Please feelcontact our call center directly via phone, email, or online contact form to initiate the complaint process. Be sure to provide detailed information about your complaint, including any relevant documentation or evidence, to facilitate a prompt and thorough resolution.
