Insured Benefits

As a MedNet Liban member, you have access to high-quality healthcare services, delivered through a network of pre-screened and accredited healthcare providers.

You can reach us round-the-clock, 365 days a year. Please click here to Contact Us

MedNet Liban

works with your treating physicians

To monitor and steer healthcare service delivery to ensure better healthcare outcomes. This is done by:

01

Prospective Case Management

of intensive and interventional services ensures that our members receive the most appropriate treatment in the best healthcare setting available, as per their chosen network. This is also referred to as 'Pre-authorization'.

02

Concurrent Case Management

of your ongoing treatment ensures that you receive the optimum treatment as per medical best practices and internationally accepted Clinical Pathways & Guidelines.

03

Retrospective Case Management

of the delivered treatment ensures that we examine the appropriateness of care offered to you while limiting and occasionally, eliminating over-utilization. This ensures that we incrementally improve your healthcare outcomes every time you return for another treatment.

04

Referral Management

(or ‘2nd Opinion’ referrals) ensures that we establish the appropriateness and medical necessity of your planned treatment. This also provides you with an opportunity to discuss the planned treatment with another specialist, other than your treating doctor, thus giving you assurance on the planned course of treatment as well as other available treatment options, if any.

Benefits

Comprehensive Healthcare

Personalized Care: Enjoy personalized healthcare services tailored to your unique needs and preferences.

24/7 Support: Access round-the-clock support from our dedicated team of healthcare professionals.

Convenient Access: Benefit from convenient access to a network of trusted healthcare providers and facilities.

Health and Wellness Resources: Explore a wealth of health and wellness resources, including educational materials and tools to help you achieve your wellness goals.

What steps should I take in the event of an emergency?

In the event of an emergency, your safety is our top priority. Please seek emergency treatment promptly as needed. If you require advice or support during this time, don't hesitate to contact us. Our dedicated team can assist you with any necessary treatment Guarantee or Pre-authorization Form details over the phone. For your convenience, our Call Center details and customer care emails are listed by country on your card.

Am I able to file a claim on behalf of my family members?

The ability to file a claim on behalf of family members typically depends on the terms and conditions of your insurance policy. Some policies may allow for family members to file claims under certain circumstances, while others may require individual policyholders to submit their own claims. Review your policy documents or contact your insurance provider for specific guidance on filing claims for family members.

In which countries is medical treatment covered?

The countries where medical treatment is covered will depend on the terms and coverage of your insurance policy. Many policies provide coverage for medical treatment in your home country and may offer limited coverage for emergency treatment while traveling abroad. Some insurance plans also offer international coverage for medical treatment in specific countries or regions. Review your policy documents or contact your insurance provider for details on coverage areas and limitations.

Can I schedule appointments with healthcare providers online?

Many healthcare providers offer online appointment scheduling through their websites or patient portals. Depending on your provider and their available resources, you may be able to schedule appointments, view availability, and manage your appointments online. Check with your healthcare provider or insurance provider for information on available scheduling options and how to access them

How can I submit a formal complaint?

Please contact our call center directly via phone, email, or online contact form to initiate the complaint process. Be sure to provide detailed information about your complaint, including any relevant documentation or evidence, to facilitate a prompt and thorough resolution.